Sampleless vs New Relic
Escape per-user pricing that limits collaboration. Sampleless includes unlimited users, collects 100% of your data, and deploys in your cloud, all for a flat annual fee.
The bottom line
Choose Sampleless if you want:
- Unlimited users at no extra cost
- Predictable flat annual pricing
- 100% data for better ML-driven insights
- No vendor lock-in (OpenTelemetry native)
- Data sovereignty (BYOC architecture)
New Relic may be better if you need:
- Free tier for small projects
- Extensive AI-assisted analysis
- Established ecosystem and community
- Browser and mobile monitoring
Key differences
User Pricing
Unlimited users included
Every engineer, SRE, support person, and stakeholder gets full platform access. Collaboration is not gated by budget.
$49-349/user/month
Core users cost $49/month. Full platform users cost $99-349/month depending on tier. Teams often limit access to control costs.
Data Pricing
Flat fee, unlimited volume
Your annual fee covers all data ingestion. No per-GB charges. Collect everything without worrying about costs.
$0.30-0.50/GB ingested
Standard plan charges $0.30/GB. Data Plus charges $0.50/GB. High-volume environments see significant costs.
Data Collection
100% of all telemetry
Every trace, every metric, every log. Complete picture for ML baselines and incident investigation.
Sampling recommended
Per-GB pricing incentivizes sampling to control costs. Documentation recommends sampling for high-volume environments.
Data Location
Your cloud (BYOC)
Telemetry stays in your AWS/GCP/Azure account. Full control over data sovereignty and compliance.
New Relic infrastructure
All data shipped to New Relic. US or EU region options available for data residency requirements.
Pricing Predictability
Fixed annual fee
Know exactly what you pay before you sign. No overages, no surprises. Budget with confidence.
Usage-based billing
Costs vary with data volume and user count. CCU-based compute pricing can create unpredictable costs.
Real cost comparison
See what a typical mid-market deployment actually costs.
Scenario: 50 engineers, 2TB data/day, Pro tier
New Relic (estimated)
Sampleless
Save ~$68,000/year (22%)
With unlimited users and 100% data collection
Why teams leave New Relic
New Relic offers a comprehensive platform with a generous free tier and strong AI capabilities. But as organizations scale, two pain points emerge: per-user pricing limits collaboration and per-GB pricing incentivizes sampling.
Per-user pricing gates collaboration
At $99-349/user/month, observability becomes a cost center that scales with headcount. Teams often limit who can access the platform, reducing the collaboration that makes observability valuable. Support engineers, on-call developers, and stakeholders get locked out.
CCU pricing creates unpredictability
New Relic's compute-based pricing (CCU) charges for actions like running queries or loading pages. This can create unpredictable costs. A busy dashboard or investigation spike can cause unexpected overages that are hard to forecast.
Per-GB pricing encourages sampling
At $0.30-0.50/GB, high-volume environments face significant costs. The natural response is to sample data, but sampled data means incomplete visibility. You might miss the traces that would have explained an incident.
Data leaves your control
All telemetry is shipped to New Relic's infrastructure. For organizations with strict data sovereignty requirements or in regulated industries, this creates compliance complexity.
Feature comparison
| Feature | Sampleless | New Relic |
|---|---|---|
| Distributed tracing | ||
| Log management | ||
| Infrastructure metrics | ||
| APM | ||
| Browser monitoring | Roadmap | |
| Mobile monitoring | Roadmap | |
| AI analysis | LLM integration | New Relic AI |
| Behavioral analytics | ALBA scoring | Basic |
| 100% data collection | ||
| BYOC deployment | ||
| Cross-cloud federation | Limited | |
| OpenTelemetry native | Supported | |
| Free tier | 100GB/month | |
| Unlimited users | ||
| Flat pricing |
Give everyone access
Stop limiting who can see your observability data. With Sampleless, unlimited users is included. Every engineer, SRE, and stakeholder gets full access.